Privacy Policy
Your privacy and data security are our top priorities in delivering government services.
Secure & Confidential
Government Standard
Table of Contents
1. Introduction
This Privacy Policy explains how the Bokaro District Grievance Portal ("we", "us", or "our") collects, uses, protects, and discloses information obtained from citizens ("you", "your") who use our website, mobile applications, or associated digital services.
This policy applies to all users of the grievance portal and related services provided by the Bokaro Administration. By using our portal, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following categories of information when you use our portal:
Personal Information:
- Name, address, age, gender, and contact details
- Mobile number and email address
- Identity Details (PAN/Aadhaar/DL/Passport etc) for identity verification
- Documents and attachments you submit with grievances
- Guardian/Father's name and family details
Technical Information:
- IP address and browser information
- Device details and operating system
- Access time and pages visited
- Cookies and session data for portal functionality
Correspondence Data:
- Grievance reports and descriptions
- Communication records and feedback
- Status updates and notifications
3. Purpose of Collection
We collect and process your data for these lawful purposes:
- To receive, process, and resolve citizen grievances effectively
- To verify user identity and prevent fraudulent activities
- To provide status updates via SMS and email notifications
- For statistical analysis and policy improvement
- To provide user support and technical assistance
- For audit purposes and compliance with government regulations
- To improve our digital services and user experience
Data Minimization: We only collect information that is necessary for providing grievance services and do not collect excessive or irrelevant personal data.
4. Data Sharing and Disclosure
Your personal information may be shared only under the following circumstances:
- With relevant government departments and authorized officials for grievance processing
- With law enforcement agencies when required by law
- With authorized IT service providers maintaining portal security
- For compliance with legal obligations and court orders
- In case of emergency situations affecting public safety
No Commercial Use: We do not sell, rent, or share personal information with commercial entities or for marketing purposes.
5. Data Retention
Personal data is retained only as long as necessary to fulfill the grievance redressal purposes or as required by applicable laws and government regulations.
- Active Grievances: Data retained until resolution and closure
- Resolved Grievances: Archived for statutory retention periods
- Audit Requirements: Maintained as per government audit guidelines
- Legal Compliance: Retained as required by applicable laws
After completion of retention periods, your data is securely deleted or anonymized in accordance with government data retention policies.
6. Data Security
We implement government-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Access Control: Restricted access for authorized personnel only
- Security Audits: Regular security assessments and updates
- Data Centers: Government-approved secure hosting facilities
- Backup & Recovery: Secure data backup and disaster recovery procedures
- Monitoring: 24/7 security monitoring and incident response
Security Notice: If you suspect unauthorized access or security breach, please contact us immediately at our helpline.
7. Your Rights
As a user of our portal, you have the following rights:
- Right to Access: Request information about data we hold about you
- Right to Correction: Update or correct inaccurate personal information
- Right to Portability: Obtain a copy of your data in a structured format
- Right to Withdraw Consent: For non-essential data processing
- Right to Complaint: Lodge complaints with data protection authorities
To exercise these rights, please contact our support team using the contact information provided below.
8. Children's Privacy
Our grievance portal is intended for use by citizens above 18 years of age. We do not knowingly collect personal information from minors without proper guardian consent.
If we become aware that we have collected personal information from a minor without guardian consent, we will take steps to delete such information promptly upon verification.
9. Third-Party Links
Our portal may contain links to other government websites and resources. This Privacy Policy does not apply to external sites. Please review the privacy policies of linked websites before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.
Significant changes will be communicated through portal notifications or email. Continued use of our services after policy updates constitutes acceptance of the revised terms.
11. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Privacy Officer - District Grievance Portal
District Collectorate
Bokaro Steel City, Bokaro - 827001
Jharkhand, India
Your Privacy is Our Commitment
We are dedicated to protecting your personal information and ensuring transparency in all our data handling practices.